We are an Australian owned family run business, with our warehouse located on the Mornington Peninsula, around 50mins from Melbourne, Vic.
All orders are handled and dispatched by our own internal team.

We ask for 1-3 business days to fulfil packages. This allows for busy peak periods and during product launches. Once your package has been fulfilled, you will be sent all tracking details via email.

If you are concerned about transit times or are in need of delivery by a specific date, please contact us prior or leave us a note at checkout.

Please note, we do not fulfil orders over the weekend.

The best way to ensure you don’t miss out on restocks is to tap ‘Notify me when Available’ on the product page of your choice & leave your details where prompted. 

This will ensure you are first in line to be notified when your favourite piece/s are again available for purchase.

We do occasionally come across import/transit delays. Feel free to reach out via the contact page if you need an Out Of Stock item within a certain timeframe. We will do our best to provide you with its current restock status & an accurate eta. 

As a general indication the following flat rate rate shipping fees charged at checkout are as follows:

*Please note this is for AUS Metro regions & does not apply to customers located in WA, NT, FNQ Or a Remote location, In which case extra charges out of our control may apply.
Orders between:

$0-$99 =$11.90 flat rate shipping

$100 - $219 = $15 flat rate shipping

$220+ = Free Shipping

Oversized, Bulky or Fragile items may incur additional charges to WA, NT, FNQ & REMOTE LOCATIONS and will be invoiced to you via email before your order is dispatched. Please contact us at info@wanderandwildhome.com for a quote to your area prior to making your purchase, or if you feel you have been incorrectly charged at checkout.

**FRAGILE ITEMS: Unfortunately we are unable to offer combined postage to any location with our fragile items. These pieces are packaged and therefore charged separately to other large or fragile items to ensure their protection during transit.

We hope you love your W&W pieces but we understand it’s not always easy to make selections online, & sometimes things just don’t work out.
We ask that you choose carefully and read all product descriptions before purchase. As much as we like to be flexible, we cannot issue straight refunds if you simply have not understood what you’re purchasing.

For all returns we ask that you ensure your item/s meet the following criteria:

- Return is lodged with us via email within 48 hours of delivery

- Item/s are in original condition, unwashed & unaltered with tags still attached 

REFUNDS
Return postage is at the buyers expense. Any credit card surcharges or merchant commission fees (eg. PayPal, AfterPay, Zip etc) will not be refunded. A 5% restocking fee applies to all refunds. Unfortunately there are costs involved that we as a small business are unable to claim after the initial purchase has been made).

Refunds will be processed once your items have been received & inspected by W&W. Upon approval please allow 1-2 business days for funds to clear back to your initial payment method.

EXCHANGES/CREDITS

Return postage is at the buyers expense. Credit card charges, merchant commissions & restocking fees will be waived. Once your return arrives back to our warehouse you will be contacted via email and given the option to exchange for your product of choice, or issued a code to use at checkout to redeem your credit on your next purchase. Credits have no expiry date. Please allow 1-2 business days for this to occur.

Please note:

W&W has the right to deny a return of any nature if item is not returned in the same condition as it was dispatched. 

We do not accept any returns or refunds based on the character of our vintage, timber, and handmade products.

Initial shipping fees are not considered part of a return.

We recommend using a traceable delivery service and returning your items in its original/secure packaging. Wander & Wild Home is not liable for the loss or damage of items in return transit and this may result in us being unable to process your refund or exchange. 

For customers in AUS or NZ postage will be automatically calculated at checkout. 

Currently if you are outside AUS or NZ please send us an email at info@wanderandwildhome.com that includes your postal address & item/s of interest. You can also do this by adding to cart & sending us a screenshot if easiest.  

This allows us to compare & source the most efficient, cost effective shipping method to your location based on your selections. A list of freight options will then be provided to you via email before we create the order for you inclusive of your preferred shipping option.

Shipping charges are forwarded to you at cost and any import duties or taxes are the responsibility of the customer. 

Note: Larger items, particularly fragile or bulky items may incur significant freight costs, but smaller lightweight items should not pose a problem. For cushion selections you’re best to select cover only as a more to keep bulk & transit costs to a minimum. Please choose carefully as we are unable to accept returns on international orders. Large Fragile items are not currently available for purchase by overseas customers.

We try to process your orders as quickly as possible, therefor we cannot always guarantee that we will be able to make changes to your order, including delivery address or items ordered.
Once an order has left our warehouse and is in the hands of our couriers we have no way of redirecting, altering or cancelling your order.
If for any reason you do wish to make changes we ask that you contact us as soon as possible & we will always try our best to accommodate.

Any requests for cancellation will be assessed case by case if the order has not yet been packed or processed. Any refunds given will be less charges already paid by Wander & Wild Home that occurs at the time of sale (ie Transaction fees, Afterpay, Zip & PayPal commissions etc).

No changes can be made on purchases from our collection of floor rugs unless there are stock shortages. These items are dispatched from our partner warehouse in Sydney and orders are submitted and finalised at time of order.

Time, love & care has been taken to ensure your item arrives to you in perfect condition. Unfortunately on the rare occasion parcels can be lost or damaged in transit.

We now offer ShipTection Shipping Insurance for 100% peace of mind on any incidents that may occur once your package leaves our warehouse. ShipTection is a third party insurance service that will be automatically included in your order at checkout for a small fee.

Should you choose to opt out of this we will not be held liable for any loss or damage and you will need to claim compensation directly through the courier assigned to your order.

Read more about ShipTection Shipping Insurance HERE

If you have checked out with Shiptection and need to file a claim on a missing or damaged parcel, you can do so by contacting claims@shiptection.com 

Yes, if you are in Victoria we now offer collections from our warehouse in Dromana on the Mornington Peninsula. 

Collection hours are Monday-Friday: 9:30am-1pm | Sat/Sun by appointment.

When this option is selected at checkout you will receive a request to schedule a time slot for collection via email once your order is ready.

Once your order has been dispatched, you will receive an email with courier details & a tracking number. Please ensure you have checked your spam/junk folders as they will sometimes land there.

You may need to allow 24 hours for your tracking number to register & update with the latest movements from the courier.

Online purchases are made easy with a variety of payment options available including Credit Card, PayPal, Afterpay, ZipPay, Google Pay, Apple Pay, Shop Pay and W&W Gift Cards.

Please firstly ensure your order qualifies for a return by reading the policy outlined above. Submit your order number and request of return/exchange via email to info@wanderandwildhome.com or via the Contact page.
Please allow 1-2 business days for us to approve and provide you with necessary return shipping details.

Return shipping is at the expense of the customer, we recommend a traceable service for items over $75.

Once your item/s have arrived back at our warehouse we will proceed with assessment & process your credit note, exchange or refund if eligible (excluding any initial shipping & transaction fees already incurred by W&W).

You will receive an email notification once this process has been finalised.
Processing time is usually 2-3 business days.